The Support Centre provides you with an advanced ticket system that allows you to communicate with your users in a organized environment. User’s can register for an account or create tickets as guests to communicate with your support team. The Support Centre also allows you to easily translate the system into any language by modifying the language files. You can modify many elements in the Admin Panel, including adding your own Twitter Account, Envato Product checking and much more!
The Support Centre also comes with a Knowledge Base that allows you to create helpful articles for your users. It uses a WYSIWYG editor to help article writers create appeasing content that can make sure your users get the support they deserve.
Create an account on the Live Demo and you will automatically be given Admin Access. Most Admin Options are disabled by default however, to stop users abusing the system. You can still see how most of it works though, so feel free to look after and play with it!
Translation ready! Modify the language files to convert the system into your own language.
Advanced Ticket System
Create Custom Ticket Fields (add your own fields for the information you need to collect from your users)
Add Custom Ticket Fields that can be used to verify Envato Product Codes using their API!
Categorized tickets and Priority Settings
Email Notification of new responses
Option to allow guests to create tickets
Option to allow users to attach files to tickets
Option to allow users to rate how useful a ticket was to them
Users can view their old and new tickets
Ticket Responses are paginated so that tickets with lots of replies don’t become a scroll-fest!
Users can change the priority of their own tickets and also close them if they solve their own issue
User Registration and Login System
Allow users to register an account for your support system
Users who create many tickets will be able to manage their own tickets in an organized environment
Captcha codes added to prevent bots and spam
Passwords encrypted using the PHPass Library
Users can change their password and update their own settings
Forgotten Password feature added which allows user to reset their password via email
IP Blocking and Banning system integrated to stop annoying users.
Built On CodeIgniter and Bootstrap
Coded in PHP using the MVC design pattern.
Object Oriented Programming
Uses the CodeIgniter Framework, which is heavily documented on their website so it’s relatively easy for programmers to make changes
Uses the Twitter Bootstrap CSS framework to give you lots of professional elements.
Layout can be easily modified in a single file.
Create helpful articles on common issues for your users
Use a WYSIWYG editor (tinyMCE Editor) to create professional looking content
Organize articles into categories
View articles by category
Search for articles using the search bar.
Option to allow users to rate an article
Manage settings of your Support Centre through Admin Panel
Enable Attachment of Files
Enable Guest Tickets
Enable rating of tickets
Upload your own Site Logo and Description
Add your Twitter Account to display the latest tweets
Add Custom CSS to change the look of your site
Enable/Disable Knowledge Base Article Ratings
Manage users (ban and upgrade them)
View Ticket Ratings
Add Support Agents and Edit them
Add Knowledge Base Articles & Categories
Add Ticket Categories
IP Banning System
Agent Log (actions of what your support staff have been doing)
Add & Edit Custom Fields (custom ticket fields which users can enter information into when they create their own ticket. Can be dropdown menus, textboxes and regular input boxes.
Support Agents have access to the Agent Panel which displays newly created Tickets
Can view by category, sort by priority and date of creation.
Can assign agents to a default category.
When an agent replies to a ticket, the ticket becomes listed under their Responded Tickets and when a user replies back, it will be listed under their own Open Tickets so they can keep track of them.
Can view all responded to tickets and open tickets.
Can view old closed tickets too
Can Search for tickets
15th January 2014
+ System is now translation ready
+ Improved Support Documentation for translating your site
+ Fixed Twitter Integration Bug on lower PHP versions
+ Improved Responsiveness on Mobiles
08 January 2014
+ Removed HTML Validation Errors
+ Fixed Date Handling
+ Added option to delete user in admin panel
07 January 2014
+ Fixed Install Issue
+ Fixed issue with creating tickets with no subject line